OneHop Terms of Service

Thank you for using OneHop! Before using our services, please read the OneHop Terms of Service.

OneHop products and services (hereinafter referred to as "our services") are owned and operated by DeepQuest Pte. Ltd. (hereinafter referred to as "we," "us," or the "Company"). Before using our products and services, users (hereinafter referred to as "you") must carefully read and understand the OneHop Terms of Service (hereinafter referred to as these "Terms"). Please pay particular attention to the clauses in bold, including but not limited to clauses concerning limitations or exclusions of the Company's liability, restrictions on your rights, and the applicable law and dispute resolution mechanism.

These Terms are entered into jointly by you and the Company and are legally binding on both parties. These Terms include the main text as well as the specific agreements and service rules that the Company has published or may publish in the future. For example, when you use certain specific features of the Company's services, we may enter into other specific agreements or rules with you. If these Terms conflict with any other specific agreement, the provisions of that specific agreement shall prevail. The foregoing agreements constitute an integral part of these Terms and have the same legal effect as the main text.

Unless you have read and accepted all provisions of these Terms, please do not use our services. By accessing or using our services through a web page, browser extension, or any other means, you are deemed to have acknowledged, understood, and fully accepted all contents of these Terms, thereby establishing a legal relationship with us. We may update these Terms from time to time in accordance with applicable laws, regulations, or business developments. Changes will be notified through website pop-ups, in-service notices, or other appropriate means. Please review the latest provisions of these Terms regularly. If you do not accept the updated Terms, please stop using our services immediately. Your continued use of our services will be deemed your agreement to and acceptance of the updated Terms.

Unless otherwise provided, the following terms in these Terms shall have the meanings set out below:

1.1 We/"Company": means DeepQuest Pte. Ltd., the operator of the OneHop products and services.

1.2 "Our services"/"OneHop": means "our services" provided by us through the OneHop website (https://onehop.ai/), which selects and provides users with a variety of top-tier algorithmic models.

1.3 "User"/"you": means any individual, organization, or enterprise that accesses or uses our services.

2.1 Our services include the products and services we provide to you through the website or through other forms that may emerge as technology advances and our business evolves. As our technologies, models, and products continue to develop, and as relevant laws and regulations change, we may upgrade, modify, suspend, or terminate our services, and may conduct internal or external testing of new service features.

2.2 You must be at least 18 years old or have reached the legal age of majority in your jurisdiction, whichever is higher, in order to access or use our services. If you are under 18 years old or have not reached the legal age of majority in your jurisdiction, you may not access or use our services.

2.3 The large language models (LLMs) supporting our services include, but are not limited to: Google's Gemini series; OpenAI's GPT series; Anthropic's Claude series; the DeepSeek series; Moonshot AI's Kimi series; the Qwen series; Z.AI's GLM series; the seedance series from Volcano Engine; and others. These models are provided by the foregoing companies and integrated into our services. You must ensure compliance with the terms and conditions established by each model provider, which may include, but are not limited to, use restrictions, data protection policies, intellectual property terms, and other relevant requirements. You are responsible for understanding and complying with the requirements of these third-party model providers.

The Company shall not be liable for any consequences arising from your failure to comply with the terms and conditions of third-party model providers. You shall bear all risks and liabilities arising from any violation of third-party model provider policies.

In addition, due to continuous technological and business development, the integrated model services and related algorithmic models may be modified, replaced, or adjusted at any time. We will notify you of any material changes as necessary, but we do not guarantee that any particular model service will remain available in our services on a long-term basis.

3.1 Users must first register a user account before using our services. In accordance with relevant regulations, users are required to provide personal information when registering. Users may terminate the use of their accounts at any time by following the instructions within the services. We reserve the right to retain or terminate accounts in accordance with these Terms.

3.2 You acknowledge and agree that all information provided during registration is true, accurate, lawful, and valid, and that you agree to these Terms and other rules or policies. You warrant that the OneHop account information you set up does not contain any content that violates national laws, regulations, policies, these Terms, or relevant service rules or policies; you may not impersonate another person without authorization (for example, by using another person's name, trademark, image, etc.). You may not maliciously use the account in a manner that causes others to misunderstand. Otherwise, we reserve the right to suspend services immediately, and you shall bear all legal liabilities arising therefrom.

3.3 You shall properly safeguard your account and login credentials to prevent unauthorized access by others. Without our consent, you may not lend, lease, transfer, gift, sell, inherit, or otherwise permit others to use your account. In addition, you may not engage in malicious registration activities, such as frequent or bulk registration of OneHop accounts. Upon discovering any unauthorized use or suspected illegal activity, you must notify us immediately. We shall not be liable for any losses resulting from your failure to comply with this requirement.

3.4 Your use of our services must comply with relevant laws and regulations. You are fully responsible for all activities under your account, including but not limited to input instructions, generated output results, and uploaded attachments. You must independently evaluate the use of content and features and assume all related risks. We shall not be liable for any loss or damage caused by your actions.

4.1 Subject to these Terms, the Company grants you a limited, non-transferable, non-exclusive license to use our services, including the relevant website. The Company reserves all rights not expressly granted herein. You must obtain separate permission from the Company to exercise any such rights. The Company's failure to exercise any right under these Terms shall not constitute a waiver of that right.

4.2 As a OneHop user, you agree to comply with the following use guidelines when using our services:

4.2.1 Network and system security: You may not violate applicable laws or regulations, nor may you interfere with, disrupt, or attack our services or the Company's systems, networks, models, or other components. You undertake not to engage in the following conduct that may endanger network and system security: (1) Unauthorized network access: using data or accessing servers/accounts without authorization; probing, scanning, or testing vulnerabilities in the systems or networks of our services; intentionally disseminating malware, viruses, or other harmful code; (2) Service interference: conducting reverse engineering without permission (including disassembly, decompilation, etc.); modifying, damaging, or interfering with product functions; making unauthorized changes to relevant web pages or interfaces; (3) Data theft and misuse: imitating the appearance or functions of our services without authorization; directly or indirectly copying, deleting, altering, or stealing information content by any means; scraping data, collecting, or analyzing user behavior, operational data, etc. through automated tools; (4) Other activities that endanger system security.

4.2.2 Content compliance: When using our services, you may not input, generate, or disseminate illegal or harmful information that violates applicable laws, regulations, and regulatory requirements. Prohibited content includes, but is not limited to: (1) Explicit content: content containing nudity, sexual acts, or explicit images; (2) Violent or graphic content: images or descriptions depicting violence, bloodshed, or other brutality; (3) Hate speech and discrimination: language or images that incite hatred, discrimination, or violence against individuals or groups based on race, ethnicity, nationality, religion, sex, sexual orientation, disability, or other protected characteristics; (4) Harassment and bullying: content that intimidates, demeans, or harasses individuals or specific groups; (5) False information and misinformation: intentionally misleading or fraudulent information, or impersonation of individuals or organizations; (6) Illegal activities: content that promotes illegal conduct or violates laws or regulations; (7) Spam and malware: unsolicited promotional or commercial information, or content containing malware; (8) Infringement or misappropriation of others' intellectual property rights.

4.2.3 Prohibited misuse: In addition to complying with the foregoing guidelines, you may not, without the Company's permission, use our services for the following illegal or improper activities: (1) Any purpose that violates applicable law or infringes the lawful rights and interests of third parties; (2) Any purpose that may cause serious harm to public interests, health, safety, mental well-being, or social order, or that violates scientific ethics; (3) Engaging in conduct that infringes intellectual property rights, trade secrets, or otherwise violates fair competition and business ethics; (4) Selling, leasing, sublicensing, or otherwise transferring our services, or profiting by violating the provisions of these Terms; (5) Any other activity that is illegal, may be illegal, or may damage or interfere with the operation of the Company's services.

5.1 We fully respect the security of your personal information. You may read the OneHop Privacy Policy to learn about the purposes, methods, and scope of our collection and use of your personal information during your use of our services, the rights you have with respect to your personal information, and the security measures we take to protect your information.

6.1 As the developer and operator of the services, the Company owns all intellectual property rights (including but not limited to copyrights, trademarks, patent rights, and other proprietary rights) in all content of the services (including but not limited to software, technologies, models, code, user interfaces, electronic documents, etc.). The Company reserves all rights not expressly granted herein. Without the Company's permission, you may not use, exploit, copy, or transfer the foregoing content in any manner.

6.2 To the extent permitted by law, you retain ownership, intellectual property rights, and other related rights in the content you input when using our services. With your authorization and subject to compliance with relevant laws and regulations and the provisions of these Terms, we may use such content to provide, maintain, develop, and improve our services.

6.3 You warrant that the content you input when using our services is your original work, or that you have lawful authorization to use such content, and that it does not infringe any third party's intellectual property rights, portrait rights, reputation rights, name rights, privacy rights, personal information rights, trade secrets, or other lawful rights and interests.

6.4 Without permission, you may not under any circumstances use any trademark, service mark, trade name, domain name, website name, or other distinctive brand feature of the Company or our services. Without the Company's prior written consent, you may not display, use, apply to register as a trademark, register as a domain name, or otherwise dispose of these identifiers, whether separately or in combination.

6.5 Notification and procedure for copyright infringement claims: 6.5.1 If you believe that your work has been copied in a manner that constitutes copyright infringement, you may provide us with a written notice in the form prescribed by the Singapore Copyright Act 2021 and containing the information required by that Act, submitted to our designated representative: Company name: DeepQuest Pte. Ltd.; Email: business@onehop.ai. 6.5.2 We will process only English-language notices that comply with the Singapore Copyright Act 2021, other applicable laws, and these Terms. Any notice that does not comply with the foregoing requirements may not be processed. 6.5.3 We will give due consideration to all notices that satisfy the foregoing requirements. You agree that, unless you have first given us notice in accordance with the above requirements and afforded us a reasonable and sufficient opportunity to remove the allegedly infringing content after receiving your notice, you may not take any legal action against us or exercise any legal remedy you may have with respect to any allegedly infringing content. If we remove allegedly infringing content pursuant to your notice, you agree to waive, and hereby waive, any rights of action you may have against us under applicable law with respect to any infringing content that appeared on our services before our removal. You agree and acknowledge that we have no control over, and assume no responsibility for, any content or materials on third-party platforms or services.

7.1 You understand and agree that our services are developed based on emerging technologies such as generative artificial intelligence. We continuously improve our technologies, models, and products. The outputs of our services are inherently unpredictable and may generate inaccurate, inappropriate, or erroneous code or information. Such outputs do not represent the position or views of the Company. You must evaluate output content and use it reasonably, while assuming all risks and liabilities associated with its use.

7.2 Under no circumstances shall the Company be liable for any inability to access our services, service interruption, information or data leakage, delay, stagnation, or error, or any failure or delay in providing services, caused by: unstable third-party factors, such as network connection failures, power outages, hacking attacks, internet viruses, or adjustments by network operators; force majeure events, such as natural disasters, strikes, riots, wars, government actions, judicial or administrative orders; or any other cause beyond the Company's reasonable control.

7.3 To provide you with better products and services, we may periodically conduct maintenance, make updates, and launch new features. During the testing phase of new features, service instability may occur. Except as expressly required by law, the Company makes no warranty and assumes no liability for the stability or performance of features in the testing phase.

7.4 The Company shall not be responsible for any services or content provided by third parties, if any, and shall not be liable for any losses you suffer from using such third-party services or content.

7.5 You acknowledge that, if you violate these Terms or other service guidelines or policies, we have the right to take measures against you, including issuing warnings, requiring you to make corrections within a specified period, restricting account functions, suspending use, closing your account, prohibiting re-registration, or deleting relevant content. We will retain records of suspected illegal activities or criminal conduct and, as required by law, report them to relevant authorities or cooperate with investigations. You shall bear all legal liabilities, or any third-party claims, demands, or losses, arising from your breach. If the Company suffers any losses as a result of your breach, you shall be liable for compensation.

7.6 You agree that you shall bear all losses arising from your violation of these Terms or relevant laws and regulations (including but not limited to infringement of third-party rights, damages, etc.). Unless otherwise provided in these Terms, on the service interface, or expressly required by law, the Company shall not be liable for any losses you suffer as a result of using our services.

8.1 Unless otherwise agreed by the parties, users shall pay us the fees incurred by their accounts at the rates listed on the model pricing page. We may update the published rates, and the updated rates will take effect on the earlier of 30 days after we publish the updated rates or 30 days after the user receives notice.

8.2 Invoices and taxes. For each successful top-up, Stripe will automatically generate a commercial invoice. You may view and download all historical invoices and payment receipts at any time through the Stripe Billing Portal on the billing page of the console. Please note: this invoice is a commercial invoice issued by an outbound business entity and is not a special value-added tax invoice of China. Unless otherwise specified in the relevant invoice, fees do not include any taxes, duties, or assessments ("Taxes") that the user may be required to pay due to the use of our services. The user is responsible for timely payment of any necessary withholding taxes to the relevant authorities and shall provide us with relevant proof upon request. If the law permits a reduction or exemption of withholding taxes (including through a tax treaty), the parties shall cooperate in good faith. For clarity, the user must pay us an additional amount ("gross-up payment") to ensure that the net amount we receive is the same as the net amount we would have received had no withholding or deduction been made (taking into account all applicable taxes, including any taxes imposed on the gross-up payment itself).

8.3 If a user fails to pay all amounts due on time, we may suspend or terminate the user's access to our services. We reserve all other rights with respect to fee collection.

You may request a refund in accordance with the following terms and conditions.

9.1 Refund rights. 9.1.1 Pay-as-you-go: For prepaid credits that have been paid for but not yet consumed (referred to as "unused paid prepaid credits"), you may request a refund at any time after purchase, without any time window limitation. Consumed credits are non-refundable.

9.2 Refund amount. 9.2.1 Platform service fee: Subject to compliance with these Terms, a platform service fee equal to 5% of the refundable amount will be deducted. 9.2.2 Calculation of refund amount: Refund amount for prepaid fees = fees corresponding to unused paid prepaid credits ×(1 − 5%); where unused prepaid credits = total prepaid credits you paid for − prepaid credits you have consumed.

9.3 Refund request: Refunds may be initiated by self-service for the corresponding top-up record on the billing page of the console; you may also send a refund request to support@onehop.ai and provide your account email/account ID, purchase date and time, purchase fee amount, current unused credit balance, reason for the refund request, and any other information we may require from time to time.

9.4 Refund processing: Self-service refunds will be accepted immediately. For requests submitted by email, we will review them within 7 business days after receiving your refund request email. Eligible refund requests will be processed, and we will refund the amount to your original payment account through your original payment method and in the original payment currency in accordance with these Terms. Any difference caused by exchange rate fluctuations shall be borne by you.

9.5 Processing time: The actual time for receipt of a refund varies by payment institution and may require an additional 3-10 banking business days.

These Terms and any dispute, action, or claim arising out of or in connection with these Terms, their subject matter, and/or their formation (including tortious or non-contractual disputes, actions, or claims) shall be governed by and construed in accordance with the laws of Singapore. You hereby irrevocably agree to submit to the exclusive jurisdiction of the courts of Singapore.

11.1 We reserve the right to amend the provisions of these Terms when necessary. After the provisions are amended, we will publish them through website pop-ups, in-service notices, or other appropriate means. Please review and read the latest provisions regularly. If you do not agree to the amended provisions, you must proactively cancel our services. Your continued use of our services indicates that you accept the amended provisions.

11.2 These Terms shall automatically terminate or be rescinded under the following circumstances: (1) we cease providing our services; (2) either we or you cease to exist or lose legal capacity due to dissolution, bankruptcy, liquidation, or similar reasons; (3) you request deletion of your account and we approve it, or you stop using our services.

If you discover any illegal activity or violation of these Terms while using our services, or if you have any comments or suggestions regarding these Terms or our services, you may contact us through the following channels: Company name: DeepQuest Pte. Ltd.; Email: business@onehop.ai.

For inquiries related to refunds, please contact: Email: support@onehop.ai; Website: https://onehop.ai.